Lancashire Care NHS Foundation Trust Improving Services

Around England, the NHS and local councils are teaming up with other local organizations to find innovative new ways to provide better care for citizens through sustainability and change plans (STPs). Although it is a national plan, each of the 44 schemes is place-based and built around the needs of the local population.

For the Lancashire Care NHS Foundation Trust,

his first step in that transformational journey was thousands of miles long – literally. To provide 60+ services to 300,000 patients at its multiple locations in the STP footprint, Lancashire Care NHS Foundation Trust has a team of mobile and peripatetic staff, physicians and service providers who work across the region. Together they were traveling about 7 million miles each year to see patients at home and specialist centers.

To provide these services in a more streamlined and efficient manner,

the Lancashire Care NHS Foundation Trust turned to Microsoft for a mobile working solution. He chose Skype for Business. “It became clear very quickly for the trust”, says IM&T director Damian Parkinson for the trust, “There was significant savings in travel time and the cost of reimbursement. But we also found that there was no where to drive,

This freed up more productive time for our service providers. ”In its first year, Parkinson says, the trust saved more than £ 500,000 in travel expenses and The program of savings for the third year estimated at more than £ 1.5M. For many people, a significant amount for a commercial benefit, saving money and time, Lancashire Care NHS Foundation was just a first step for the Trust.

New model for team collaboration

Once Trust saw how convenient it was for businesses to use Skype for their mobile teams, it identified several new use cases to further their digital transformation. For example, a key challenge faced by physicians was being able to make shared decisions about treatment plans and enabling care during care program approach (CPA) meetings.

Meetings coordinate diaries of many professionals, finding the time and place of work for everyone even in multiple teams was quite a challenge. Scheduling them using Skype for Business for CPA meetings is very easy. Also, it is easy for everyone to participate and contribute wherever they are.

Deputy Medical Director and Chief Clinical Information Officer, Drs. Chris Linton regularly uses Skype for Business to coordinate these meetings. Dr.

Improve patient care and engagement

The Trust is using Skype for Business directly to provide better care for patients. They have started using Skype for Business with their speech and language services. If a patient has Internet access and a computer or a suitable mobile device, a physician may use video conferencing to interact and monitor the patient’s condition in their home. Not traveling or waiting in the reception area makes life easier for the patient.

Beyond the convenience of the patient,

Lancashire Care is also seeing clinical benefits for health and wellbeing. In their adult mental healthcare practice, physicians have been able to interact with patients and families through inpatient service at the patient’s home. In some cases, caregivers have seen clinical behavior significantly lower because a patient was either in a familiar environment or had no additional worries of traveling and waiting.

Connecting services with the wider community

Trusting the success of his team’s collaboration with Skype for Business and the Patient Engagement Initiative, the Trust looks beyond just healthcare to connect with teams and services provided by the local health authority. Whether this means being able to collaborate with social care teams or with police and probation, the ability to collaborate and share information will bring better results for all Lancashire residents.

This is not an IT project, it is a business transformation project

One of the main reasons for the trust to succeed is that he started Skype for Business. As Parkinson noted when it was implemented: “We did not try to feel that they were adopting technology. We tried to get rid of those reasons, because they would say that it was difficult to change.

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